About Us

We are mothers, fathers, brothers, sisters, family, friends, but most importantly, WE ARE ADVOCATES. Our journey began, when our beloved founder Tali Fayfel, NP decided it was time to open her own agency.

She had been in healthcare for more than ten years and realized that the industry lacked compassion, understanding, love and quality of care. She structured the agency, so that those who joined her team shared the same views and results when it came to hospice or comfort care.

Our loving team is here to help navigate individuals who are about to embark on what can be an overwhelming and frightening journey. We are with each patient and family member every step of the way. YOU are not alone.

Our interdisciplinary team of caring professionals are here to assist with the physical, psycho-social, spiritual, and bereavement needs of our patients. When there is a chronic condition, life ending illness, or simply additional care for your loved one is needed, we are here to assist.

We take pride in developing a personal relationship with each family in order to meet their most specific needs.

Why Are We The #1 Trusted Hospice?

Nurse Practitioner Owned & Operated

True Care Hospice is a unique. We are Nurse Practitioner owned and operated. We are patient focused. We treat each patient as if they were our own loved one. We are designed to create a care plan, which is formulated to meet each patients needs. With the leadership of our founder, we focus on personalized and individualized care. Our multi disciplinary team is available around the clock to provide the tools, resources and support necessary to assist them thought their hospice journey. Our Medical Director who is Board Certified in Palliative Care is also available to provide expert medical management of hospice diagnosis, as well as pain and symptom management.

Positive Experience

We have made such a positive impact when we have provided hospice services to many families that many call back for services for other family members or friends. Families, friends, caretakers trust us. Physicians trust us. Social workers trust us. Our community trust us. Providing a positive experience during such an overwhelming journey is our priority. We want to ensure that from the moment we speak meet, it’s a positive experience. More in-depth information can be viewed on our Hospice Care Blog.

What Separates Us From Our Competitors?

Nurse Visits

Unlike many agencies, we want to ensure we are vigilant when monitoring patient’s care and symptom management. Therefore, we provide the industry’s highest number of patient care visits.

Continuous Care

We offer continuous 24/7 care and monitoring to those patients who qualify and are undergoing and uncontrolled distress.

In House Case Manager

Unlike most agencies who have virtual case managers, we offer an in house case manager. With the guidance and leadership of our Director of Patient Care Services, an in house case manager is assigned to each patient. The case managers oversee each patients care. They work alongside all of the disciplines involved in the patients care, e.g, Nurse, Physician, Social Worker, Bereavement Counselor etc. The case manager also ensures there is constant communication with family, caretakers and loved ones. Case Managers will continuously update and educate loved ones regarding patients condition.

Diversity

Our staff is multi cultured and speak many languages prevalent in Southern California. Communication is key. We want to make sure all of our patients, family members, caretakers, and loved ones feel comfortable communicating with our staff and team.

Accreditation

True Care Hospice opened its doors in 2010. We are accredited by the Joint Commission on Accreditation of Health Organizations. We are recognized by the Alzheimer’s Association and received the 2018 ALOIS Patron Award for Outstanding Leadership. In 2019 we received the Pinnacle Best Customer Services Award, as well at the 2019 Best Huntington Park Hospice award.